Privacy Policy

1. Information We Collect

To provide you with a secure, personalized, and legally compliant gaming experience, revo77 collects several categories of information about you. The data we collect falls into three primary categories:

1.1 Personal Identification Information

When you register an account with revo77, we collect the following personal identification information:

• Full Legal Name: As it appears on your Indonesian National Identity Card (KTP Nasional), passport, or other government-issued identification document
• Date of Birth: To verify that you meet the minimum age requirement of 21 years
• Gender: For demographic analysis and personalized service delivery
• Residential Address: Including street address, city (e.g., Jakarta, Surabaya, Bandung, Medan), province, and postal code
• Email Address: For account communications, promotional offers, and customer support correspondence
• Mobile Phone Number: For account security, two-factor authentication, and important notifications
• Identity Verification Documents: Copies of your KTP Nasional, passport, driver's license, utility bills, bank statements, and selfie photographs submitted during the KYC (Know Your Customer) verification process

1.2 Financial and Transaction Information

To process deposits, withdrawals, and maintain transaction records, we collect and store:

• Bank Account Details: Account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), account number, and branch information
• E-Wallet Information: Account holder name, registered phone number, and account ID for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, losses, bonus claims, and account balance changes
• Payment Verification Documents: Front of bank cards (with middle digits covered), e-wallet screenshots, and bank statements used to verify payment method ownership

1.3 Technical and Usage Information

When you access and use the revo77 platform, we automatically collect technical and behavioral data including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, MacOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers
• IP Address and Location Data: Internet Protocol (IP) address, Internet Service Provider (ISP), approximate geographic location based on IP (city and region level, not precise GPS coordinates)
• Gameplay and Betting Data: Games played, bet amounts, win/loss records, favorite games, session duration, RTP statistics, bonus utilization patterns, and sports betting selections
• Website Usage Data: Pages visited, click patterns, search queries, navigation paths, time spent on pages, referral sources, and interaction with promotional content
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies used to enhance user experience, remember preferences, and analyze platform performance (see Section 8 for detailed cookie information)

2. How We Use Your Information

revo77 uses the collected information for various legitimate business purposes that enable us to deliver, improve, and protect our services. Specifically, we use your data to:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your gaming account
• Verify your identity and age to comply with 21+ age restrictions and prevent underage gambling
• Process your deposits and withdrawals through Indonesian banks and e-wallets
• Credit bonuses, free spins, cashback, and promotional rewards to your account
• Provide personalized game recommendations based on your playing preferences
• Enable you to participate in tournaments, leaderboards, and special events
• Facilitate communication through our customer support channels (live chat, email, WhatsApp)

2.2 Legal Compliance and Fraud Prevention

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect and prevent fraudulent transactions, bonus abuse, and unauthorized account access
• Identify multiple accounts (multi-accounting) and enforce our one-account-per-person policy
• Investigate suspicious betting patterns, collusion, or other violations of our Terms & Conditions
• Respond to legal requests from law enforcement agencies and regulatory authorities when required by law
• Maintain records for audit purposes and dispute resolution

2.3 Platform Improvement and Analytics

• Analyze user behavior to improve website navigation, game selection, and overall user experience
• Monitor platform performance, identify technical issues, and optimize loading speeds
• Conduct A/B testing on features, promotional offers, and user interface elements
• Generate statistical reports on game popularity, betting trends, and player demographics
• Evaluate the effectiveness of marketing campaigns and promotional strategies

2.4 Marketing and Promotional Communications

• Send personalized bonus offers, free spin promotions, and cashback notifications via email and SMS
• Inform you about new game releases from Pragmatic Play, Evolution Gaming, and other providers
• Announce special events tied to Indonesian holidays (Indonesian Independence Day, Idul Fitri, Chinese New Year, Nyepi)
• Provide updates on sports betting opportunities for BRI Liga 1, EPL, Champions League, and other popular leagues
• Deliver tailored content based on your gaming preferences (slots, live dealer, sports betting, togel)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or by contacting customer support. However, you will continue to receive essential account-related communications such as transaction confirmations, security alerts, and Terms & Conditions updates.

3. Information Sharing and Disclosure

revo77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third-party service providers and in specific circumstances as outlined below:

3.1 Third-Party Service Providers

We work with carefully selected third-party companies to support our operations. These partners may access your personal information only to perform specific services on our behalf and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To facilitate deposits and withdrawals through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other Indonesian payment methods
• Identity Verification Services: To conduct KYC checks, validate identification documents, and perform age verification
• Gaming Software Providers: Companies like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt that deliver casino games and live dealer content
• Customer Support Platforms: Live chat software, ticketing systems, and communication tools used by our Indonesian-speaking support team
• Cloud Hosting Providers: Secure servers that store our database, user files, and transaction records with encryption and redundancy
• Analytics and Marketing Tools: Platforms that help us understand user behavior, segment audiences, and measure campaign performance

3.2 Legal Obligations and Safety

We may disclose your personal information when required to do so by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of revo77, our Players, or the public as required by law
• Respond to claims that content or activity violates the rights of third parties

3.3 Business Transfers

In the event that revo77 undergoes a business transaction such as a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4. Data Security and Protection Measures

Protecting your personal information is a top priority at revo77. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology, the same level of protection used by major international banks
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with 24/7 monitoring, redundant power supplies, and disaster recovery systems
• Firewall Protection: Advanced firewall systems prevent unauthorized access to our network infrastructure
• Regular Security Audits: Third-party cybersecurity firms conduct periodic penetration testing and vulnerability assessments
• Data Segregation: Financial data, personal information, and gameplay records are stored in separate encrypted databases to minimize risk in the event of a security incident

4.2 Administrative Safeguards

• Access to personal information is restricted on a need-to-know basis; only authorized personnel with legitimate business reasons can view Player data
• All employees and contractors sign confidentiality agreements and undergo security awareness training
• Multi-factor authentication is required for staff accessing sensitive systems
• Regular audits ensure compliance with our data protection policies and international privacy standards

4.3 Player Security Responsibilities

While we implement robust security measures, Players also have responsibility for protecting their accounts:

• Choose a strong, unique password containing uppercase and lowercase letters, numbers, and special characters
• Never share your login credentials with anyone, including friends, family, or individuals claiming to be revo77 staff
• Log out of your account after each session, especially on shared or public computers
• Enable two-factor authentication (2FA) if available in your account settings
• Keep your registered email address and phone number secure and up to date
• Report any suspected unauthorized account access immediately to our customer support team

5. Data Retention and Deletion

revo77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Retention Periods

• Active Accounts: Personal and transaction data is retained as long as your account remains active and in good standing
• Inactive Accounts: If your account is inactive (no login or transactions) for 12 consecutive months, we may send reminders and eventually close the account, retaining basic records for legal compliance
• Closed Accounts: After voluntary account closure or termination due to Terms violations, we retain records for 7 years to comply with financial regulations, anti-money laundering laws, and dispute resolution requirements
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address and opt-out preferences indefinitely to ensure we do not inadvertently contact you again

5.2 Right to Data Deletion

Depending on your jurisdiction, you may have the right to request deletion of your personal information. However, certain data must be retained to comply with legal obligations (KYC records, transaction history for tax and audit purposes, etc.). If you wish to request data deletion, please contact us at [email protected] with your account details and the specific information you want deleted. We will respond within 30 days and either process your request or explain any legal reasons preventing complete deletion.

6. Your Rights and Choices

As a Player registered with revo77, you have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable data protection laws.

6.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or outdated. You can update many details directly through your account settings (email address, phone number, bank account details). For other changes or to request a complete copy of your data, contact our customer support team.

6.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if desired. To request data portability, please contact [email protected] specifying the information you need.

6.3 Marketing Opt-Out

You can opt out of receiving promotional emails, SMS notifications, and marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Adjusting your communication preferences in your account settings
• Contacting customer support with your opt-out request

Please note that even if you opt out of marketing communications, you will still receive essential account-related messages such as transaction confirmations, security alerts, and important policy updates.

6.4 Objection and Restriction

In certain circumstances, you may have the right to object to our processing of your personal information or request that we restrict processing to specific purposes only. For example, you might object to data being used for direct marketing or profiling. Contact us to discuss your specific situation and we will evaluate your request in accordance with applicable privacy laws.

7. International Data Transfers

While revo77 primarily serves Players within Indonesia, some of our third-party service providers (payment processors, gaming software providers, cloud hosting companies) may be located in other countries. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms.

8. Cookies and Tracking Technologies

revo77 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze platform performance. A "cookie" is a small text file stored on your device that allows us to recognize you when you return to the site.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality such as login authentication, session management, and security features. These cannot be disabled without affecting your ability to use the platform.
• Preference Cookies: Remember your language settings, game preferences, and customization choices to provide a personalized experience.
• Analytics Cookies: Collect anonymous data about how visitors use our site, which pages are most popular, and where technical issues occur, helping us improve the platform.
• Marketing Cookies: Track your browsing behavior to deliver personalized promotional offers and measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the revo77 platform. Please consult your browser's help documentation for instructions on managing cookies.

9. Children's Privacy

revo77 does not knowingly collect personal information from individuals under the age of 21 years. Our services are intended exclusively for adults who meet the minimum age requirement. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has created an account or provided personal information to revo77, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

revo77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by email (to the address registered with your account) and post a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

Your continued use of revo77 services after changes become effective constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using our services and close your account.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection team:

We are committed to addressing your privacy concerns promptly and transparently. Our Indonesian-speaking customer support team is available 24 hours a day, 7 days a week, including during Indonesian public holidays.